Process

A delivery sequence built for clear acceptance, not loose consulting.

The working model is intentionally simple: structured intake, manual owner review, fixed scope, milestone-based delivery, and clean handover. Each step exists to keep fit, responsibilities, and acceptance visible before the build moves forward.

Structured intake and owner review

A request starts in the intake flow, where the scope, budget, timing, and risk signals are captured in a fixed format. Routing stays deterministic, but owner review remains manual before work is accepted into the delivery lane.

If the request is out of scope it is declined early. If it fits the primary lane, the next step is scoped confirmation rather than an open-ended discovery retainer.

Scope confirmation and commercial alignment

Qualified requests move into a bounded scoping pass to confirm the workflow, acceptance shape, deployment fit, and handover expectation. The quote stays tied to one lane rather than expanding into a broad advisory engagement.

Tier 2 is the default lane for SMB operator workflows, while narrower requests may fit Tier 1 and higher-complexity cases pause for legal review before any formal quote.

Build against explicit checkpoints

Implementation starts only after the scope boundary is visible. Delivery follows milestone checkpoints so both sides can review progress against the agreed workflow rather than against a shifting brief.

The build is shaped for handover from the start: source code, operating notes, and acceptance boundaries are part of the delivery model, not an afterthought.

Handover, acceptance, and short support window

Final acceptance closes with source delivery, handover material, and a transition into the post-handover questions window. The default model is build-and-handover, not an implied managed-service relationship.

Support after delivery stays limited to the published questions-only window unless a separate follow-on scope is agreed.

Milestone payments

Payments follow delivery checkpoints, not vague phases.

30% Deposit: Collected after scope, acceptance boundaries, and hosting fit are confirmed.
40% Build milestone: Collected once the implementation milestone is reached and demonstrated.
30% Handover: Collected at final acceptance, delivery, and handover of the working artifact.

Handover boundary

The job ends with a usable handoff, not an implied retainer.

The default engagement is build-and-handover, with a short post-handover questions window rather than ongoing managed delivery.

30-day post-handover questions-only support window

No new features
No infrastructure debugging beyond the runbook scope
No third-party service troubleshooting beyond the agreed build boundary

Next step

Start with intake when the workflow is clear, or contact first for routing questions.

The structured intake is the default path into review. Direct contact remains available when a buyer needs to confirm fit before submitting the full workflow brief.

Start structured intake Contact first